Lost my card, what should I do?

Published on
June 30, 2023
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Lost my card, what should I do?

Step 1: Lock your card to secure your funds

The first step you should take is to lock your card to prevent any unauthorized transactions. This can  be done through app. By locking your card, you can ensure that your funds are safe and prevent any further losses.

Step 2: Order a new card

Once you've locked your card, you'll need to order a new card. This can  be done through app. Make sure to confirm the delivery address before reissuing new card.

Step 3: Report any unauthorized transactions

If you notice any unauthorized transactions on your account, you should report them. This can help to prevent further losses and ensure that your account is fully protected. Be sure to provide as much detail as possible about the unauthorized transaction, including the date, time, and amount of the transaction.

Please note that we can only initiate a dispute for transactions that have already been posted to your account. It is important to keep in mind that pending charges may be temporary and subject to change before they are posted. Therefore, we kindly ask that you wait until the transaction is posted before contacting us to proceed with the dispute.